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Mercer Solutions promises "Problems solved. Things handled." Then, at 9:07 on a Monday, a man walks in and asks them to get him fired. Nina, eleven days into the job, learns fast: this tiny office takes the impossible cases nobody else will touch - a funeral for a man who isn't dead, a dog who stole a man, a client who wants to be fired with a good reference. A warm ensemble workplace comedy based on the book series Customer Service for Impossible Problems.